At Aseo Candle Company each candle is hand poured and inspected before packaged and shipped to assure our customers are receiving quality. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions /Non-returnable items
Certain types of items cannot be returned, like our limited edition candles. We also do not accept returns for hazardous materials such as our specialized matches and candle lighters. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received your approved return. We will then issue a refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We ship with only the most reliable carriers in the United States. Once the package has left our shop, Aseo Candle Company cannot be held accountable for lost, stolen or mis-delivered packages, but we still want you to have the best experience possible, so we are here to help!
Please contact the carrier that was used for your order and see if they have any insight on the whereabouts of your package. If they are unable to assist, please email us at email@example.com so we can work with you on resolving this issue.